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Complimentary Global Shipping for Members

7-Day FREE Returns

 

How it works

Complimentary Shipping

We have a simple policy on shipping - its FREE for our members! Within Singapore, we deliver within 3-5 days and rest of the world within 7-10 business days. Global shipping may vary based on the local shipment times. We also offer free insurance on all our products priced S$150 and over.

Our trusted shipping partners are Singpost and Fedex. For all international purchases where the total value is more than SG$250, we will ship by FedEx Priority with free insurance. For international purchases under SG$250, we will ship via Singapore Registered mail (SingPost). All shipments carry a tracking number, which will be provided to the purchaser.

Please Note: If you are residing in any country other than Singapore, we will not be responsible for (i) any import duties which may be imposed upon you by your local customs (ii) non-delivery due to incorrect shipping address as entered by purchaser. We will also not ship to P.O. Box addresses.

Hassle-Free Returns

We want to make sure that you love your Taula jewellery...nothing less will do! You can return/exchange the items that you bought from us within 7 days of receipt, no questions asked for a full refund.

Please note that for free shipping orders outside of Singapore, we may charge a restocking fee for returns. You may refer to the Easy Returns Guide that is enclosed with your jewellery item for more information. For further details, please refer to our Returns Policy.

 

Earn as you shop - Taula Reward points

As a token of our appreciation for your patronage, for every piece of jewelry you buy at Taula, you will be credited with a discount for your next purchase, no fine print, no deadlines. You can enjoy a discount on any of our items, whenever you decide to make your next purchase.

 

Quality & Authenticity

We provide the hallmark stamp for purity on our solid Gold & Silver merchandise, most often following the millesimal grades for purity. On our solid gold jewellery, 750 denotes 18K gold, 917 denotes 22K gold. On our silver or vermeil jewellery, 925 denotes the grade for Sterling Silver. 

Our customers can rest assured about the authenticity of our jewellery. All jewellery is independently tested and verified by Taula to guarantee that the product is as described. You are purchasing nothing but the finest

 

Free Replacement Assurance

Taula wants nothing but the best for its customers. However, in case of any product defects, Taula will work with you to return/replace/exchange your item, maintaining a hassle-free experience with us.

 

Order Cancellation

Should there be any errors in the order that you have placed through this website, please contact us immediately at taula@taula.com so that we may cancel it before it goes through processing.

 

Please visit our “pre-sales enquiry”, “return policy”, “All about our jewellery” “customizations, discounts, and tie-ups” page for more shopping-related details.

You may also contact us at sales@taula.com for returns and exchanges or at service@taula.com for any other product concerns.

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